Our call center is open 24 hours a day 7 days a week.
We are only one phone call away at all times of the day.
How Safe Are Our Chauffeured Cars ?
All of our cars are no more than a few years old – they have been tested to meet the latest industry safety standard requirements, and are tested regularly. Please be assured that you will be traveling in some of the safest cars on the road today. Our cars are top-of-the-range, employing state of the art technology, so you can be sure you will be looked after in safety and comfort.
Will my chauffeur respect my privacy and confidentiality ?
You can be certain of that. All of our drivers sign confidentiality agreements with Star Chauffeurs prior to commencement of employment. Everything that is said in the car, stays in the car.
How do I meet my Chauffeur at Melbourne Airport ?
If you are arriving from an International flight, after clearing customs, turn right. The chauffeur meeting point is located next to the Optus store. If you are arriving from a Domestic flight, the chauffeur meeting point is located at the bottom of the escalators in the arrivals hall. Your chauffeur will be waiting there with your name on his iPad.
What are your office hours ?
You can reach us on 13 21 22 or via email at email@example.com, any time of the day or night. Our office operates 24 hours a day, 7 days a week. Anytime you have transport requirements, we are available to take your booking.
If my flight arrives early, will my chauffeur be there ?
Yes. All our chauffeurs are monitoring all flights. Your chauffeur will be there to meet your flight at the scheduled time of landing.
What happens if my flight details are changed ?
Will my chauffeur assist with my luggage ?
Yes. Your chauffeur will always offer and be happy to help you carry your luggage.
What attire can I expect my chauffeur to wear ?
All our chauffeurs must wear our company uniform – Black suit, and red company tie, along with a unique Star Chauffeurs name tag.
Will I be notified when my vehicle arrives ?
At our office we provide our clients with all driver details 15 minutes prior to the scheduled booking time – this includes your chauffeur's contact name and number, and vehicle make\model and registration number. Additionally, our driver will contact you when he arrives at your requested location.
Can I set up an account with Star Chauffeurs ?
Absolutely. Especially if you require a large volume of bookings, we recommend setting up a business account with us to streamline this process. You will then be invoiced for all trips on a monthly basis. Feel free to give our office a call for more information.